Use Remote Desktop Solutions To Fix Computer Problems Fast

The term remote desktop refers to software allowing applications to be run remotely, while being displayed on your local system.

Remote desktop applications attach to an existing user's local running system and "remote controlling" it right in front of you.It can also be explained as remote control of a computer by using another device connected via the internet or another network.

This process is widely used by many computer manufacturers and large businesses' help desk for technical troubleshooting of their customers.

The objective is to bring that capability to the small business operator and even to the residential user.

Once this is accomplished then the remote technician can perform troubleshooting, upgrade and tune up services just as if he/she was right in front of your system.

Remote desktop services provided can range from:

• Anti-virus and Internet Security Solutions

• Data Backup and Recovery

• Software Troubleshoot and Repair

• Software Training

• Remote Managed Services

• Network Monitoring and Management

• Remote Data Backup

• Computer and Network Security

• Shared Internet Office Solutions

• Email Server and Mobile Device Support

The Most Responsive/Lowest Cost Solution Available

We fully support this approach for many reasons, especially when it is a part of a broader service offering that provides both on-site and remote service or repair.

Remote services can usually be scheduled very quickly. It is often possible to provide same day service and almost always within 24 hours.

Trip charges will not apply and services can be billed in partial hour increments (instead of a minimum of one hour). This will save you plenty of money with most repairs.

Positive Benefits Provided With Remote Desktop Services

• Service can be provided very quickly (often same day, almost always within 24 hours)

• Doesn’t require the technician to travel to your location saving wasted/unproductive time

• The service doesn’t require you to pack up and bring your system to a central service provider

• Increased technician productivity significantly reduces costs for this solution and these savings are passed on to you

Some Services Still Require A Hands On Approach

• To provide remote services a software agent must be installed on your system to enable connectivity. Although this solution is very secure, some users are uncomfortable allowing remote technicians access to their systems

• Remote services only work on software upgrades and repairs, not hardware upgrades or repairs

• Difficult or complex repairs will still require a hands on capability

30% Service Discount - Wait Time Cut In Half

75% of our customers will save on the cost of repair using a remote desktop service. Those savings will range from 20% to 60% depending on the complexity and time required for the fix.

Scheduled service wait times which normally take 1 to 2 days are normally scheduled in 2 to 6 hours.

However, since all repairs cannot be performed, the overall best solution is to seek out a local on-site service provider that can offer remote connectivity and service as well as on-site service.

You can negotiate a Service Agreement that takes advantage of both capabilities and end up with an optimized solution for both you and the service provider.

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On-Site Computer Repair Service providing local service to the Raleigh, Durham, Chapel Hill,Cary and Wake Forest areas of North Carolina

14460 New Falls Of The Neuse Rd
Ste 149-275
Raleigh, NC 27614
Phone: (919) 713-0090

email: bschulstad[at]On-Site-Computer-Repair-Service.com